Customer Experience Automation

Create Omni-channel communications into your customer service to seamlessly solve customer queries, pro-actively reach out to them and manage their user journey experience.

e-Scape delivers AI-driven Chatbots, to be an intelligent engagement and service tool while augmenting the contact centre, managing common requests and where appropriate, handover seamlessly to an agent with the full context of any prior actions.

The ShoutOUT platform can deliver;

Data Collection: Track and store customer data and actions real-time using ShoutOUT API and 3rd party app integrations.

Segmentation: Categorize contacts into dynamically updating segments and send the right message to the right group

Automation: Give your business a mind of its own. Get your data auto integrated and messages auto delivered

Contact us today to improve the experience and efficiency of your customer relationship and business operations.

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